Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair a garage door motor failure the same day you call. Our technicians arrive with fully stocked trucks containing common replacement parts, including motors, capacitors, gears, and circuit boards. For standard opener repairs, we typically complete the job within 1-2 hours of arrival. If your motor requires a full replacement, we carry popular models in our trucks and can usually complete the installation same-day. For less common models, we can expedite ordering and typically install within 24-48 hours. Emergency motor repairs are available 24/7 – call us anytime at (781) 676-3387 and we'll prioritize getting your garage door operational again.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several factors. The most common causes include: 1) Age and wear – most motors last 10-15 years with regular use. 2) Overheating – running the opener repeatedly without cool-down periods can burn out the motor. 3) Power surges – electrical spikes can damage motor windings and control boards. 4) Stripped gears – worn or broken gears prevent the motor from engaging the drive mechanism. 5) Capacitor failure – the capacitor provides starting power, and when it fails, the motor may hum but not run. 6) Lack of maintenance – without regular lubrication, excess friction strains the motor. 7) Lifting an unbalanced door – if springs are worn, the motor works harder and wears out faster. We recommend annual maintenance to catch early signs of motor stress and extend your opener's lifespan.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to make your dream garage door affordable! We partner with trusted financing providers to offer: 0% APR financing for qualified buyers on purchases over $1,000, payment plans ranging from 6 to 60 months, no prepayment penalties, quick approval process (often within minutes), and low monthly payment options. A custom garage door installation typically ranges from $1,500 to $5,000+ depending on materials, size, and features. With our financing options, you can upgrade to a premium insulated steel door for as low as $75/month or a stunning custom wood carriage door for around $150/month. Contact us for a free estimate and we'll discuss financing options during your consultation.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles and materials to match any home. Our installation options include: Steel doors (single-layer, insulated, or premium triple-layer), Wood and wood-composite carriage house doors, Modern aluminum and glass doors, Fiberglass doors for coastal or humid environments, and Custom designs for unique openings. We work with all major manufacturers including Clopay, Amarr, Wayne Dalton, and CHI. Each installation includes professional measurement, removal of old doors, new door installation, hardware, weather sealing, and opener integration. All installations are backed by our 10-year warranty.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, though twice-yearly service is ideal for heavily used doors (4+ cycles per day). Annual maintenance includes: safety sensor testing and alignment, spring tension inspection and adjustment, roller and hinge lubrication, track cleaning and alignment, cable inspection for fraying, weather seal assessment, opener force and limit adjustments, and hardware tightening. Regular maintenance extends your door's lifespan by 5-10 years, prevents 85% of emergency repairs, and maintains your warranty coverage. Our maintenance plans start at $79/year and include priority scheduling and discounts on repairs.

Question 6

What is your response time for emergency repairs?

Accepted Answer

Our emergency response time averages under 60 minutes for the Waltham area and surrounding communities. We maintain a 24/7 emergency dispatch line and have technicians on call every night, weekend, and holiday. Emergency situations we handle immediately include: doors stuck open (security risk), doors stuck closed (vehicle trapped), broken springs (door inoperable), doors off tracks (safety hazard), and failed safety sensors (family safety risk). Call our emergency line at (781) 676-3387 – there's no extra charge for after-hours calls, only for parts and labor performed.

Question 7

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with comprehensive warranties: 10-year warranty on all installation labor, manufacturer warranties on parts (typically 1-5 years depending on component), lifetime warranty on springs for maintenance plan members, 90-day warranty on all repair work, and satisfaction guarantee on every service call. Our warranties are transferable if you sell your home, adding value to your property. We handle all warranty claims in-house – no dealing with third parties or manufacturers. If something fails under warranty, simply call us and we'll make it right at no additional cost.

Question 8

Can you install smart garage door openers?

Accepted Answer

Yes! We're experts in smart home garage technology. We install and configure: WiFi-enabled openers from LiftMaster, Chamberlain, and Genie, smartphone app control for remote access, voice control integration with Alexa, Google Home, and Apple HomeKit, video camera-equipped openers for security monitoring, geofencing features for automatic open/close, battery backup systems for power outages, and smart lock integration. Smart opener installations include full setup, app configuration on your devices, and training on all features. Upgrade your existing opener to smart capability starting at $299, or choose a full smart opener installation from $399.

Question 9

What should I do if my garage door won't close?

Accepted Answer

If your garage door won't close, try these troubleshooting steps: 1) Check the safety sensors – ensure nothing is blocking them and the LED lights are lit (typically green). Clean the lenses and realign if needed. 2) Inspect the tracks – look for debris, damage, or obstructions. 3) Check the remote batteries – try the wall button to rule out remote issues. 4) Look at the springs – broken springs prevent proper operation (do not attempt DIY spring repair). 5) Try the manual release – pull the emergency cord and try closing manually to identify resistance points. If these steps don't resolve the issue, call us at (781) 676-3387. Don't force a malfunctioning door – this can cause additional damage and safety risks. We offer same-day diagnostic service to identify and fix the problem.

Question 10

How much does a new garage door cost?

Accepted Answer

Garage door costs vary based on size, material, insulation, and style. Here's a general pricing guide for standard two-car doors (16x7): Basic non-insulated steel: $800-$1,200, Insulated steel (R-value 6-12): $1,000-$1,800, Premium insulated steel (R-value 18+): $1,500-$2,500, Wood-look steel: $1,800-$3,000, Real wood carriage: $3,000-$6,000, Aluminum and glass modern: $3,500-$7,000, and Custom designs: $5,000+. These prices include professional installation, removal of old door, and our 10-year warranty. Factors that affect price include custom sizes, windows, decorative hardware, and opener upgrades. We provide free on-site estimates with transparent pricing – no hidden fees or surprise charges.

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